Customer Service/Customer Support Jobs Opening in Helloworld Technologies India Private Limited at Bangalore

Customer Service/Customer Support

Helloworld Technologies India Private Limited

0 Years

Not disclosed

Expired

Posted: 18 Dec 23

Job Description

Selected intern's day-to-day responsibilities include:

1. Work on effectively managing large amounts of incoming calls & emails
2. Identify and assess customers' needs to achieve satisfaction
3. Build sustainable relationships of trust through open and interactive communication
4. Provide accurate, valid, and complete information by using the right methods/tools
5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
6. Keep records of customer interactions, process customer accounts, and file documents
7. Follow communication procedures, guidelines, and policies
8. Work on going the extra mile to engage customers proactively

Requirements:

1. Proven customer support experience with a track record of an over-achieving target quota
2. Strong phone contact handling skills & active listening
3. Customer orientation and ability to adapt/respond to different types of characters
4. Excellent communication and presentation skills
5. Ability to multitask, prioritize, and manage time effectively
6. Excellent English & Hindi communication skills

Skill(s) required

English Proficiency (Spoken)

English Proficiency (Written)

Hindi Proficiency (Spoken)

MS-Excel

MS-Office

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. have relevant skills and interests

Perks

Certificate

Informal dress code

Free snacks & beverages

Number of openings

Certificate: Will be provided at the end of the Internship

More information about this Customer Service/Customer Support Job

Please go through the below FAQs to get all answers related to the given Customer Service/Customer Support job

What are the job requirements to apply for this Customer Service/Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service/Customer Support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service/Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service/Customer Support position?
- Ans: There are immediate 2 job openings for Customer Service/Customer Support in our Organisation.