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Customer Service/Customer Support Jobs Opening in Soulflower at Mumbai

Customer Service/Customer Support

Soulflower
Apply Now

Posted: 20 Jun 24

Job Description

 Inbound Calls:


Answer incoming customer calls promptly and professionally.

Listen to customer inquiries, concerns, and issues attentively.

Provide accurate information, assistance, and resolutions to customers' questions and problems.

Document call details and follow-up actions accurately in the system.

Outbound Calls:

Make outbound calls to customers for follow-up, updates, and issue resolution.

Provide proactive support and gather feedback to enhance customer satisfaction.

Communicate relevant information and promotions effectively.

Email/Chat Support:

Respond to customer emails in a timely and courteous manner.

Address customer inquiries, complaints, and requests through written communication.

Ensure accurate and professional email responses.

Customer Satisfaction:

Strive to meet or exceed customer satisfaction and service quality standards.

Identify opportunities to improve the customer experience and recommend process enhancements.

Product Knowledge:

Stay up-to-date with product or service knowledge to address customer inquiries effectively.

Continuously update oneself with company policies, procedures, and promotions.

Problem Resolution:

Investigate and resolve customer complaints or issues with empathy and professionalism.

Escalate complex or unresolved issues to higher management when necessary.

Skill(s) required

  • English Proficiency (Spoken)
  • English Proficiency (Written)
  • MS-Excel
  • MS-Office
  •  

    Who can apply

    Only those candidates can apply who:

    1. are available for full time (in-office) internship

    2.   have relevant skills and interests

    Perks

  • Certificate
  • Number of openings

    1

     


    More information about this Customer Service/Customer Support Job

    Please go through the below FAQs to get all answers related to the given Customer Service/Customer Support job

    1. What are the job requirements to apply for this Customer Service/Customer Support job position?
      • Ans: A candidate must have a minimum of fresher as an Customer Service/Customer Support

    2. What is the qualification for this job?
      • Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, Vocational Training, 12th Pass (HSE), BSW

    3. What is the hiring Process of this job?
      • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

    4. This Customer Service/Customer Support is a work from home job?
      • Ans: No ,its not a Work from Home Job.

    5. How many job vacancies are opening for the Customer Service/Customer Support position?
      • Ans: There are immediate 1 job openings for Customer Service/Customer Support in our Organisation.

    Job Particulars

    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id2297417
    Locality Address
    Country India

    About Company

    Soulflower
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