Customer Service/Customer Support Jobs Opening in Urbanroof at Pune
Job Description
Selected intern's day-to-day responsibilities include:
1. Actively listen to customer concerns and identify their needs to provide prompt and effective solutions.
2. Collaborate with the sales and technical teams to ensure smooth communication and a unified customer experience.
3. Creating data on existing and new Customer's concerns in regard to various pain points.
4. Should understand and categorize different types of customer queries.
5. Resolve customer complaints professionally and courteously, exceeding expectations whenever possible.
6. Continuously learn about our products and services to offer comprehensive support.
7. Proactively identify and report potential issues or areas for improvement within the customer support process.
8. Build and maintain positive relationships with customers, fostering loyalty and brand advocacy.
9. Conduct regular check-ins with clients to gather feedback, address concerns, and identify opportunities for improvement.
10. Lead the development of customer satisfaction surveys and other feedback mechanisms.
11. Implement customer retention strategies and initiatives to drive long-term relationships with clients.
12. Monitor and report on key performance indicators related to customer satisfaction and relationship management.
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
2
More information about this Customer Service/Customer Support Job
Please go through the below FAQs to get all answers related to the given Customer Service/Customer Support job
- What are the job requirements to apply for this Customer Service/Customer Support job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service/Customer Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service/Customer Support is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service/Customer Support position?
- Ans: There are immediate 2 job openings for Customer Service/Customer Support in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id2242804
Job Category Internship , BSc/BCA/BBM , Tech Support
Locality Address
State Maharashtra
Country India
About Company
Urbanroof
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