Customer Service Desk Jobs in Gurgaon - Maplefly

Customer Service Desk
12000 - 20000 Per Month
Last Date 18 Apr 2020
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Maplefly - Job Details

Date of posting: 18 Feb 20

Customer Service

  • Follow10 feet Rule:: Greet EVERY customer who comes within a 10 Feet radius of any staff
  • Follow “Lean time equals Learn Time” principle at all times

Complaint Management :

·         Resolve customer complaint & queries as per defined process. Ensure SLA adherence

·         Where required, escalate to SM and provide on priority resolution

Facilitation :

·         Installation: Manage end-to-end the installation process for calls created at the store

·         Repair: Follow repair facilitation process for carrying in products (EW/DOA/FS)

·         RPA: Assist customer on product returns, follow inward RF process

·         Follow up with head cashier on account sale closures

·         Interact across touchpoints (customer/brand/EW/CC),review & follow-up on pending repair calls

Service assurance

·         Proactive out calling to customers on high-value purchase as per SOP

·         Continuous update during installation & repair on in-store facilitation to customers – GAN/ID


·         Daily: Checklist update on share point. SM & CSM to review daily report

·         Weekly: In-store meeting with SM & CSM to review service performance

Hygiene standards(Daily):

·         Keep CSD table FREE of clutter

·         Checks availability of drinking water & disposable glasses

·         Maintain personal grooming as per company standards

·         Adhere to assigned shifts

Attend daily store briefing

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Maplefly

Hiring for one of the leading retail industry to be based at Gurgaon.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Maplefly recruiting Customer Service Desk candidates nearby Gurgaon(Gurgaon-Others).Maplefly vacancies for Customer Service Desk is recruited through Written-test, Face to Face Interview etc.
Maplefly Company recruits a lot of candidates every year based on the skills Customer Care Executive, Customer Relationship, KPO, Telecaller.... The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, 12th Pass (HSE), BFA, Vocational Training, PG Diploma, MSc, Certificate Course (ITI), Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon(Gurgaon-Others) can apply for Customer Service Desk position in Maplefly. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Maplefly recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Maplefly and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Maplefly and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Maplefly and near your city and get a secured career.