Customer Service Desk Jobs in Gurgaon - Maplefly

Customer Service

• Follow10 feet Rule:: Greet EVERY customer who comes within a 10 Feet radius of any staff
• Follow “Lean time equals Learn Time” principle at all times

Complaint Management :

·         Resolve customer complaint & queries as per defined process. Ensure SLA adherence

·         Where required, escalate to SM and provide on priority resolution

Facilitation :

·         Installation: Manage end-to-end the installation process for calls created at the store

·         Repair: Follow repair facilitation process for carrying in products (EW/DOA/FS)

·         RPA: Assist customer on product returns, follow inward RF process

·         Follow up with head cashier on account sale closures

·         Interact across touchpoints (customer/brand/EW/CC), review & follow-up on pending repair calls

Service assurance

·         Proactive out calling to customers on high-value purchase as per SOP

·         Continuous update during installation & repair on in-store facilitation to customers – GAN/ID

Reporting

·         Daily: Checklist update on share point. SM & CSM to review daily report

·         Weekly: In-store meeting with SM & CSM to review service performance

Hygiene standards(Daily):

·         Keep CSD table FREE of clutter

·         Checks availability of drinking water & disposable glasses

·         Maintain personal grooming as per company standards

·         Adhere to assigned shifts