Customer service engineer Jobs in Hyderabad - Servomax India Private Limited

Customer service engineer

Servomax India Private Limited

1 Years

15000 - 40000 Monthly

Expired

Posted: 04 Dec 21

Answering customer inquiries and listen to their problems/asks

Repairing, assembling and putting the stabilizers in working condition as per standards

Troubleshooting customer reported problems – Remote support and On-site support.

Identifying root causes for the problems and taking corrective and preventive steps.

Product range, benefits, service and demonstration to customers.

Generating problem reports, and escalation of critical issues.

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions within the time limits
Customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills: