Customer service executive Job in Karma Management Global Consulting Solutions Pvt Ltd at Gurgaon-Others, Gurgaon

Key Responsibilities:

·  Handle and resolve customer complaints and ensure that they are heard and are engaged with our brand   

·  Obtain and evaluate all relevant information to handle product and service inquiries 

·  Provide pricing and delivery information to customers

·  Process orders, forms, applications and requests

·  Organize workflow to meet customer time frames and take ownership and accountability

·  Direct requests and unresolved issues to the designated resources

·  Manage customers' accounts and keep records of customer interactions and transactions along with the details of inquiries, comments, complaints and the action taken 

·  Follow up on customer interactions and provide feedback on the efficiency of the customer service process  

Note :- Females have their shift till 9.00- 9.30 pm

This is a Work from Home Opportunity