Customer Service Executive jobs - Hyderabad - LAPCOM WORKS - 0 to 3 years of experience - 05 December 2019
Customer Service Executive
Job Description
Determines requirements by working with customers
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Maintains call center database by entering information