Customer Service Executive Jobs in Across India - Nykaa
Job Description
Customer Service Executive
Experience : Minimum 1 Year handling calls.
Industry : Any ( BPO/KPO etc). Preferred from Ecommerce background.
Skill Set : Excellent communications Skills.
Timings : Rotational Shifts
Job Responsibilities :
- Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
- Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
- Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
- Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
- Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
- Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
- Work with Operations to address and resolve store issues.
Job Particulars
Education Any Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id689619
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Anywhere in India
Country India
About Company
Nykaa.com is a premier online beauty and wellness destination. It offers beauty and wellness products for men and women at best prices. The products are 100 percent genuine and authentic, sourced directly from the brands. Visit Nykaa for a hassle-free shopping experience, the virtual makeover tool, beauty advice and assistance on the phone, free expert advice and articles on beauty trends and tutorials and celebrity looks. You have the option of paying via Cash on Delivery, Debit Card, Credit Card and Net Banking processed through secure and trusted gateways. Now it.s easy to shop for makeup, skincare, hair, bath and body, fragrances, herbal, wellness, mom and baby, and gift products on Nykaa. Avail of some great offers on beauty and wellness products as well. Nykaa also offers free home delivery for many brands.
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