Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
• Follow up customer calls made wherever is necessary
• Should be able to answer to emails timely ensuring adherence to the process standards.
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated. Qualifications Education and Experience:-
• Graduate or equivalent
• Proficient in relevant computer applications
• Required language proficiency, especially ENGLISH.Added advantage:-
• Knowledge or some experience in a call centre or customer service environment
• Good data entry skills
Key Competencies and Skills:-
• Strong problem-solving abilities on technical
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Attention to detail
• Teamwork
• High level of professionalism5 Working Days (Sat-Sun Off)
Salary: ₹15,000 to - ₹30,000.00 /month
Location: SURAT
