Customer Service Executive Jobs in Bangalore - Stylein consultancy Service Pvt. Ltd.

Customer Service Executive

Stylein consultancy Service Pvt. Ltd.

0 Years

15000 - 30000 Monthly

Expired

Posted: 22 Jul 21

Job Description

Job Title: Customer Service Executive (CSE) / Sales Executive (SE) / RelationshipManager Executive (RME)

● Location: Kaikondrahalli, Bangalore

● Position Type: Fulltime

● Salary Range: Upto 4.5 LPA to 5.5 LPA (inclusive of Variable component & based on current relevant experience)
Employee Value Proposition:

● Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.

● Employees get free lunch and snacks.

● Employees are promoted every 6 months. Outstanding performers get promoted every quarter.

● Monthly reward and recognition to outstanding performers.

● Accelerated growth of employees and can become Assistant Manager in as early as 2 years.

● Regular team parties and Annual Day outings for all employees.Qualification and Education Requirements:

● Education- Graduation/HSC qualified.

● Excellent verbal and written communication skills.

● Good Interpersonal skills, numerical and analytical ability.

● Decision-making skills.

● Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.

● Proficient in MS Office (Excel, Word).

● Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).● Comfortable with working 6 days a week and the week off will be on weekdays.

Role and Responsibility – Customer Service Executive

● Inbound calling for customer service.

● Identify and assess customers’ needs to achieve satisfaction.

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Provide accurate, valid, and complete information by using the right methods/tools.

● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

● Keep records of customer interactions, process customer accounts.

● Follow communication procedures, guidelines, and policies.

● Take the extra mile to engage customers.

Role and Responsibility – Sales Executive

● Identifies business opportunities by identifying prospects.

● Sells products by establishing contact and developing relationships with prospects, recommending solutions.

● Outbound calling on data collected through lead generation activities / secondary data sources.

● Daily follow-ups on older leads and work on new leads.

● Maintains quality service by establishing and enforcing organization standards.

● Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.Role and Responsibility – Relationship Manager Executive

● Act as relationship manager for the Paid customers .

● Build sustainable relationships and trust with customer accounts through open and interactive communication.

● Identify and assess customers’ needs.

● Service customer in finding the right tenant/house as per the requirement of customer.

● Dial outbound and attend inbound calls from customers and leads.

● Use internal tools and methods to provide the best possible service to the customer.

● Negotiate with leads on behalf of customers.

● Keep customers up-to-date on the progress of his account.

● Follow communication procedures, guidelines, and policies.

● Go the extra mile to provide excellent customer service.