Customer Service Executive Jobs in Chennai - Hitech staffing services

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers in other departments as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.
• Establishes a rapport with guests maintaining good customer relationships.

Operational

• Ensures that minimum brand standards have been implemented.
• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
• Greets customers and seats guests accordingly.
• Computes bill according to items consumed by guests.
• Presents checks/ bill showing amount due.
• Makes change, cashes checks, and issues receipts to guests.
• Records amounts received and prepare reports of transactions.
• Reads and records totals shown on cash register tape and verifies against cash on hand.
• Quotes price and describes features of items for which money is received.
• Makes necessary checks needed for specific function.
• Makes daily transactions on his/ her shift.
• Gives cash refunds or issues credit memorandums to customers for returned merchandise.
• ONLY FEMALE CANDIDATES
  
• Job Type: Full-time