Customer Service Executive Jobs in Gurgaon - FarmerUncle
Customer Service Executive
Job Description
- Handle all customer communication channels on a daily basis- Phone Calls, Whatsapp, Facebook Groups, Facebook Messages, Emails
- Record every customer communication, including new orders, complaints, issues in the CRM
- Answer customer queries related to delivery date, payment issues, fruit quality, ordering tracking and other doubts
- Reach out to unhappy customers and understand the reason for their disappointment, via calls and emails
Job Particulars
About Company
Farmer Uncle is a one-of-a-kind online marketplace which connects you to the farmer, removing middlemen, reducing farm-to-table time and most importantly ensuring fresh produce reaches you for the sincere price proportionate to the farmer's toil decided by the farmer himself.
Farmer Uncle will help you select from various cultivation techniques, facilitate conversation with the farmer for queries, help choose from various locations where the required produce is being cultivated and of course it will be delivered on your doorsteps.