Customer Service Executive Jobs in Gurgaon - The Flights Guru

Customer Service Executive

The Flights Guru

0 Years

15000 - 35000 Monthly

Expired

Posted: 06 Apr 18

Job Description

Customer Service Role responsibilities:

Handle pre departure and in resort queries from clients
Make outbound calls to customers to follow up on a variety of issues.
Use multiple applications during call
Handle inbound calls consistently meeting and maintaining Department standards and goals
Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer's needs.
Resolve calls and only escalating when all options have been exhausted.
Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.
Ability to proactively offer positive and constructive feedback.
Maintain positive attitude at all times.

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id405888

Job Category Diploma , Tech Support

Locality Address

State Haryana

Country India

About Company

We are a leading online travel agency that specialises in providing you with the best and extremely low priced flights and holiday packages to your desired destinations all over the world. We are a team of passionate individuals who sincerely believe in the sheer charm of adventure and wanderlust.

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