Customer Service Executive Jobs in Hyderabad - Proficient Minds
Job Description
• Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing-related queries, through web-chat and email-based communication tools.
• Contacts can be from customers and/or shoppers
• Responsible to save customers from deactivating the subscription of services & respond to other types of inquiries
• Responsible to receive a high volume of incoming Chat conversations and responds to inquiries in a manner which meets quality and performance standards
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
• Responsible to document customer transactions accurately in the appropriate systems
• Coordinate with the co-workers lead persons and other departments as appropriate
Job Particulars
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