Customer Service Executive Job in Nykaa E-Retail Pvt. Ltd. at Mumbai

Customer Service Executive

Nykaa E-Retail Pvt. Ltd.

1 Years

Not disclosed

Expired

Posted: 31 Mar 20

Job Description

Customer Service Executive

Experience : Minimum 1 Year handling calls.

Industry : Any ( BPO/KPO etc). Preferred from Ecommerce background.

Skill Set : Excellent communications Skills.

Timings : Rotational Shifts

Job Responsibilities :

1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.

2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.

3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.

4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.

5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.

6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.

7. Work with Operations to address and resolve store issues.

Job Particulars

Role customer service tech support

Education Any Graduate

Who can apply Experienced (1 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id906286

Job Category Tech Support

Locality Address

State Maharashtra

Country India

About Company

Since its inception in 2012, Nykaa has quickly emerged as India’s largest omnichannel beauty destination with millions of happy customers across the country. From bringing you your favorite brands and keeping you up-to-date with the latest beauty trends, expert advice and videos, to more than 30 Luxe and On-Trend Stores, an ever growing online community for beauty buffs, and a Beauty Helpline, we go out of our way to give you only the very best. With 1200+, 100% genuine brands, and six warehouses across India that stock lakhs of well curated, well priced products, Nykaa offers a comprehensive selection of makeup, skincare, hair care, fragrances, personal care, luxury and wellness products for women and men.

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