Customer Service Executive Job in Waves Institute at Pune

Customer Service Executive

Waves Institute

0 Years

10000 - 15000 Monthly

Expired

Posted: 09 Jan 20

Job Description

Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Telecalling experience is must
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively

Job Particulars

Role customer service tech support

Education B.Com, BA, BBA/BBM, BSc

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id820514

Job Category Tech Support

Locality Address

State Maharashtra

Country India

About Company

Our mission is to provide world class training, engineering design and consulting services in the field of Telecom and IT. We as Waves Telecom and IT Training Center are a professional training center in the Telecom and IT field providing year-round deep and practical technical training courses, materials and certifications. Our courses are offered in a various flexible way including on-line, in classroom and at your preferred location.The training courses also provide a platform for engineers from all over the world to share their experience and points of views in telecom network.

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