Customer Service Executive Jobs Opening in Climate Tech Organization. at Manpada, Mumbai
Customer Service Executive
Job Description
Job Title: Customer Service Executive
Location: Thane (HQ)
Job Type: Full-time
Experience: 1 to 2 years
About Client CircoLife:
CircoLife is a leader in innovative, energy-efficient smart air conditioning systems, delivering sustainable solutions that enhance user comfort and contribute positively to the environment. Our collaborative and creative team is committed to pushing the boundaries of technology and excellence.
Key Responsibilities:
1. Handle Customer Inquiries: Respond to customer calls, emails, and chats in a timely and professional manner.
2. Resolve Customer Issues: Troubleshoot and resolve customer complaints, concerns, and issues promptly and efficiently.
3. Provide Product/Service Information: Educate customers on product features, benefits, and usage.
4. Process Customer Requests: Handle customer requests, such as order cancellations, returns, and exchanges.
5. Maintain Customer Records: Update customer information and interaction history in our CRM system.
6. Collaborate with Internal Teams: Work with sales, marketing, and operations teams to resolve customer issues and improve overall customer experience.
7. Meet Performance Targets: Achieve customer satisfaction, first-call resolution, and other performance targets.
Requirements:
1. Education: High school diploma or equivalent required; degree in a related field (e.g., customer service, communications) preferred.
2. Experience: 1-2 years of customer service experience, preferably in a call center or customer-facing environment.
3. Skills:
1. Excellent communication, listening, and problem-solving skills.
2. Strong customer service and conflict resolution skills.
3. Ability to work in a fast-paced, dynamic environment.
4. Proficiency in CRM software and Microsoft Office applications.
5. Fluency in English (written and verbal); additional language skills a plus.
Working Hours:
1. Shifts: Rotating shifts, including evenings, weekends, and holidays.
2. Work Environment: Call centre or office environment.
What We Offer:
1. Competitive Salary: Based on experience and performance.
2. Benefits: Health insurance, paid time off, and opportunities for career growth and development.
3. Training: Comprehensive training program to ensure your success in the role.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 1 to 2 year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 45000 and 50000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
