Customer Service Executive Job in Credence Resource Management at Kharadi, Pune

Job Roles & Responsibilities

• As an Executive – Customer Service, you will be responsible for communicating with consumers of healthcare and telecommunication providers in the United States. Depending on the assigned process, you may be responsible for assisting customers with their queries, providing information and support, resolving service-related concerns, or contacting consumers regarding overdue and unpaid bills on behalf of the client.
• For collection-based processes, you will communicate with consumers over the phone, understand their payment situation, and negotiate and facilitate payment of outstanding balances while ensuring a professional and customer-focused experience.
• Utilize effective verbal communication and customer service skills while communicating with customers to resolve the account delinquency.
• Able to manage difficult customer issues while working in a fast-paced environment
• Determine the reason for delinquency and best course of action to assist consumers.
• Engage our consumers with the highest level of respect and dignity.
• Document all collection efforts for each assigned account in accordance with established procedures and compliance policies.
• Communicate professionally and regularly with leadership and peers on status of accounts, escalations in accordance with established standards.
• Ensure all accounts in assigned lists are managed accurately and in a timely manner.
• Calls are majorly outbound and over a period moves to a blended (inbound/outbound) environment.
• Accounts are early/mid/late - stage defaults return payments, first payment defaults, and work date follow up assignments.

Profile Requirements

Good communication skills

This job requires you to work in US shifts, your shift will vary depending on your selection for a specific process. Please note - All process are International Voice process and requires you to be flexible with night shifts –



Process A (US Debt Collections & Customer Service) - Between 5:30 pm & 10:30 am
Incentive Opportunity - Unlimited Incentive Plan with transparent KRA's

Working Hours - 7:15 min login plus 45 minute break = 8 hour shifts

Weekly Off - Sunday fixed Off & Alternate Saturday Working



Process B (US Debt Soft Collections & Customer Service) - 24/7 (Round the clock)
Incentive Opportunity - Lucrative Incentive Plan with transparent KRA's

Working Hours - 8 hours login plus 1 hour break = 9 hour shifts

Weekly Off - Rotational Weekly Off - 8 week offs / Month



Process C (Customer Service) - 24/7 (Round the clock)
Incentive Opportunity - Lucrative Incentive Plan with transparent KRA's

Working Hours - 7:15 min login plus 45 minute break = 8 hour shifts

Weekly Off - Rotational Weekly Off - 6 week offs / Month



Highlights
Best in Market Salaries from 3 lakhs plus
7 week new hire training program
Enhance your Analytical/Decision Making & Negotiation skills
Cross functional growth opportunities within 6 months, for experienced candidates
Free Medical/Life insurance
Employee Centric & Compliant Policies
Free Home Pick & Drop Transportation [AC Cabs]
Fixed shifts post the training period [Rare changes in case of business requirements]
More information about this Customer Service Executive Job

Please go through the below FAQs to get all answers related to the given Customer Service Executive job

1. What are the job requirements to apply for this Customer Service Executive job position?
   
   • Ans: A candidate must have a minimum of 0 to 3+ year experience as an Customer Service Executive


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE), Master in Marketing, Master of International Business, Other Post Graduate
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service Executive is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service Executive position?
   
   • Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.