Customer Service Executive Jobs Opening in Ecommerce at Vikhroli, Mumbai
Customer Service Executive
Job Description
Job Summary:
The Customer Service Executive is the frontline representative responsible for interacting with customers, resolving their queries, and providing accurate information about products and services. This role requires a customer-centric approach to ensure high satisfaction and maintain long-term relationships. The executive will also manage reports and contribute to improving overall customer experience.
Key Responsibilities:
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Interact professionally and courteously with customers via phone, email, chat, or in person.
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Understand customer needs and resolve queries promptly and efficiently.
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Provide detailed and accurate information regarding products, services, policies, and procedures.
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Maintain a positive and empathetic attitude toward customers at all times.
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Build and maintain strong customer relationships by providing personalized support.
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Document and manage customer interactions and feedback accurately.
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Identify and escalate unresolved issues to the appropriate department or manager.
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Follow up with customers to ensure issues are resolved and satisfaction is achieved.
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Maintain a customer-centric approach, striving for continuous improvement in service quality.
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Prepare and manage reports related to customer interactions, complaints, and resolutions.
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Collaborate with other teams such as sales, technical support, and logistics to address customer needs.
Required Skills and Competencies:
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Excellent communication and interpersonal skills.
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Strong problem-solving and conflict-resolution abilities.
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Ability to stay calm and patient in challenging situations.
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Good organizational and time-management skills.
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Basic computer skills and familiarity with CRM software.
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Attention to detail and accuracy in reporting.
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Customer-focused mindset with a willingness to go the extra mile.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 19000 and 23000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
Mumbai 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BSc
Mumbai
0.6 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BSc, BSW 
