Customer Service Executive Jobs Opening in Etrans Solutions at Salt Lake, Kolkata
Job Description
We urgently need 2 Customer Service Executive to be posted in Kolkata.
Skill - Any graduate, with fluency in Hindi & English and presentation skills.
Exp - 0-2 years
Salary - 15K in hand
Shift duty - 6 days week, with alternate night duties
Key Responsibilities
A. Customer Interaction & Query Resolution
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Handle incoming calls, emails, and chat requests from customers.
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Understand customer queries and provide prompt, accurate responses.
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Assist customers in product/service inquiries, troubleshooting, and issue resolution.
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Build and maintain strong customer relationships by delivering quality service.
B. Complaint Handling & Escalations
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Record customer complaints and provide appropriate solutions within agreed timelines.
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Escalate complex issues to seniors or relevant departments when necessary.
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Ensure proper follow-up on unresolved queries to achieve customer satisfaction.
C. Order Processing & Service Support
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Assist customers in placing orders, tracking shipments, cancellations, and returns.
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Coordinate with internal teams to ensure smooth order fulfillment.
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Update customers regarding product availability, billing, and service timelines.
D. Customer Relationship Management
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Maintain accurate customer data and update records in the CRM system.
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Identify potential opportunities to cross-sell or upsell products/services.
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Build rapport with clients to increase loyalty and long-term engagement.
E. Reporting & Documentation
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Prepare daily, weekly, and monthly customer service reports.
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Document frequently asked questions and create knowledge base materials.
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Share customer insights and feedback with management to improve products/services.
Required Skills & Competencies
A. Technical Skills
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Proficiency in MS Office, CRM tools, and email handling.
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Familiarity with ticketing systems and customer service platforms.
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Knowledge of company products, services, and policies.
B. Soft Skills
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Excellent verbal and written communication skills.
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Strong listening skills and a customer-centric approach.
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Patience, empathy, and problem-solving abilities.
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Ability to handle pressure, targets, and high call volumes.
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Multitasking and time management skills.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 2 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
Kolkata 
Freshers 
Salary not disclosed 
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
0 to 1 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BEd, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
BA(Communication Studies, Creative Writing, Development Studies, English Literature, Gender Studies, Human Rights, Linguistics, Literary Criticism, Women's Studies), MA(English, Humanities)
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BE/B.Tech, BSc
Kolkata
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc 
