Customer Service Executive Jobs Opening in Hamilton at Ghansoli, Navi Mumbai
Customer Service Executive
Job Description
We are hiring Customer Service Executive for Hamiltons Company in Ghansoli.
Job Responsibilities:
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Handle customer queries via call or chat
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Maintain customer satisfaction and service quality
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Provide accurate information and basic support
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Qualification: HSC Pass / Graduate
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Experience: Freshers and experienced both can apply
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Communication: Average English communication required
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Gender: Male & Female candidates can apply
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Should be open to rotational shifts.
Key Responsibilities:
1. Customer Interaction:
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Respond promptly and professionally to customer inquiries via phone, email, chat, or social media.
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Understand customer needs and provide accurate information about products, services, policies, and procedures.
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Handle complaints and resolve issues with patience and empathy, escalating complex cases to senior staff when necessary.
2. Order and Service Management:
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Assist customers with placing, tracking, modifying, or canceling orders.
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Process returns, refunds, or exchanges following company guidelines.
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Collaborate with logistics, sales, or technical teams to ensure timely service delivery.
3. Documentation and Reporting:
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Maintain detailed records of customer interactions, transactions, feedback, and complaints in CRM systems.
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Prepare periodic reports on customer service metrics and suggest improvements.
4. Continuous Improvement:
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Stay updated on product knowledge, company policies, and industry trends.
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Participate in training programs and team meetings to improve skills and service quality.
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Provide feedback on customer issues and service processes to management.
Skills and Competencies:
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Excellent verbal and written communication skills in [Language(s) required]
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Strong problem-solving and conflict-resolution abilities
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Patience, empathy, and a positive attitude toward customers
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Ability to multitask and manage time effectively
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Familiarity with CRM software and basic computer applications (MS Office, email)
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Team player with good interpersonal skills
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 15 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
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B.Com, BBA/BBM, BSc
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B.Com, BBA/BBM, BSc
Navi Mumbai
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B.Com, BBA/BBM, BSc
Navi Mumbai
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B.Com, BBA/BBM, BSc
Navi Mumbai
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B.Com, BBA/BBM, BSc
Navi Mumbai
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B.Com, BBA/BBM, BSc 
