Customer Service Executive Jobs Opening in HEAPS at Ghansoli, Navi Mumbai
Customer Service Executive
Job Description
We are currently hiring Customer Service Executive for HEAPS company.
Job Responsibilities:
- Handle customer queries and provide timely assistance.
- Deliver clear and accurate information to customers.
- Maintain a polite and professional tone during all interactions.
- Work collaboratively with the team to ensure customer satisfaction.
- Follow company guidelines and quality standards.
Eligibility Criteria:
- Education: Graduate in any Science stream (e.g., B.Sc, B.Pharm, etc.)
- Gender: Open to both male and female candidates
- Experience: Freshers and experienced candidates may apply
-Excellent spoken and written English communication.
-Good listening skills and a customer-friendly attitude.
Key Responsibilities:
1. Customer Interaction:
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Handle incoming and outgoing customer calls, emails, and chat support.
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Understand customer concerns, provide accurate information, and resolve queries promptly.
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Assist customers with order placement, account-related issues, product information, returns, complaints, and other support needs.
2. Issue Resolution:
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Investigate and resolve customer complaints effectively and empathetically.
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Work cross-functionally with departments such as logistics, billing, technical support, and sales to resolve customer concerns.
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Escalate complex or unresolved issues to the appropriate level while ensuring follow-up until resolution.
3. Data Management:
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Maintain accurate records of customer interactions, transactions, comments, and complaints in the CRM system or support logs.
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Update customer profiles, ticket statuses, and documentation regularly.
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Generate daily, weekly, and monthly reports related to customer support performance.
4. Product/Service Knowledge:
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Develop a deep understanding of the company’s products or services to answer customer questions confidently.
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Stay updated on changes in pricing, policies, promotions, and product features.
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Offer guidance to customers regarding usage, benefits, and troubleshooting.
5. Customer Satisfaction:
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Build rapport with customers to improve satisfaction and promote customer loyalty.
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Conduct post-interaction follow-ups to ensure issues are resolved and customers are satisfied.
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Collect customer feedback and contribute ideas for improving customer service processes.
6. Process Adherence:
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Follow standard operating procedures (SOPs), quality parameters, and call handling protocols.
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Ensure compliance with company policies, data privacy regulations, and customer service standards.
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Meet or exceed defined Key Performance Indicators (KPIs), such as first-contact resolution, call handling time, and customer satisfaction scores.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Pharm, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 and 20000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 15 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
HEAPS is an expert led AI-driven health tech platform that helps in optimising care management. HEAPS uses cutting-edge technologies, data analytics and artificial intelligence to create highly efficient and effective care management systems for insurers, hospitals, corporates and patients. HEAPS was founded by Dr.Suman Katragadda in the year 2020 and has rapidly evolved in a short span of time to become a transformational leader in the health tech space in India. It is making inroads into the North American market and plans to enter Europe and the MENA region this year.
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