Customer Service Executive Jobs Opening in HEXAWARE BPS at Ghansoli, Navi Mumbai
Customer Service Executive
Job Description
- Manage Inbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good English Communication Skill.
- Discipline, Positive Attitude & Punctuality
Key Responsibilities:
1. Customer Interaction and Issue Resolution:
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Respond promptly and professionally to customer inquiries via phone, email, chat, or face-to-face (depending on company setup).
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Listen actively to understand the customer’s issue, concern, or feedback.
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Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
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Provide detailed information about products/services, warranties, billing, delivery, and return policies.
2. Complaint Handling:
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Handle complaints, even those from difficult or dissatisfied customers, with patience and empathy.
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Record all customer complaints, feedback, and interactions in the customer service management system or CRM.
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Escalate unresolved or complex issues to senior team members or supervisors when needed, following standard operating procedures.
3. Order and Service Support:
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Assist customers with placing new orders, tracking existing ones, or making changes/cancellations when required.
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Ensure timely processing of requests related to services, account updates, or technical assistance.
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Liaise with internal departments like logistics, billing, or technical support to ensure seamless service delivery.
4. Documentation and Reporting:
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Maintain accurate records of customer interactions, including inquiries, complaints, comments, and actions taken.
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Generate and submit reports on customer feedback, recurring issues, or product/service trends.
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Identify areas for improvement in customer service processes and share recommendations with the team lead or manager.
5. Relationship Management:
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Build long-term relationships with customers by providing consistent, high-quality service.
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Proactively engage with repeat customers or high-value clients to offer assistance, upsell services, or address any issues before they escalate.
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Ensure all customers feel valued, heard, and respected in every interaction.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 1 to 3+ year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
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