Customer Service Executive Jobs Opening in HEXAWARE BPS at Ghansoli, Navi Mumbai
Customer Service Executive
HEXAWARE BPS
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Posted: 28 Apr 25
Job Description
Job Summary:
We are seeking a friendly, efficient, and customer-focused Customer Service Executive to join our support team. As the first point of contact for customers, the Customer Service Executive is responsible for handling inquiries, resolving complaints, and ensuring overall satisfaction across various communication channels. This role plays a vital part in building trust with customers and maintaining a positive brand image.
The ideal candidate will have excellent communication skills, problem-solving abilities, patience, and a professional demeanor. Whether responding via phone, email, or chat, the Customer Service Executive will deliver high-quality support and a smooth customer experience.
- Manage Inbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Analyzing customer needs and recommending products based on those needs.
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
- interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 14000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Navi Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
Education 12th Pass (HSE)
Who can apply Freshers
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id2665660
Job Category Tech Support
Locality Address Ghansoli
State Maharashtra
Country India
About Company
HEXAWARE BPS
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