Customer Service Executive Jobs Opening in HSRM at Vikhroli, Mumbai
Customer Service Executive
Job Description
Key Responsibilities
1. Customer Interaction
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Respond promptly to customer inquiries via phone, email, chat, or social media.
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Provide accurate information regarding products, services, and company policies.
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Ensure friendly, empathetic, and professional communication.
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Handle customer complaints with patience, providing timely solutions.
2. Problem Solving & Issue Resolution
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Analyze and identify the root cause of customer issues.
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Provide solutions or escalate unresolved issues to the appropriate department.
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Follow up with customers to ensure complete resolution and satisfaction.
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Maintain detailed records of customer interactions and issues for future reference.
3. Documentation & Reporting
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Update and maintain customer records, logs, and CRM entries accurately.
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Prepare daily, weekly, and monthly reports on queries handled, resolution rates, and trends.
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Track common issues and provide feedback for process improvement.
4. Compliance & Quality
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Adhere to company policies, procedures, and standard operating procedures (SOPs).
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Ensure data privacy and confidentiality in all customer interactions.
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Participate in quality assurance audits and feedback sessions to improve service delivery.
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Maintain professional behavior and company standards at all times.
5. Upselling & Customer Engagement (Optional)
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Promote additional products, services, or offers when appropriate.
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Assist in cross-selling and upselling activities as per organizational guidelines.
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Encourage customer engagement and loyalty programs.
Required Skills & Competencies
Technical Skills
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Familiarity with CRM systems and ticketing tools (e.g., Salesforce, Zoho, Freshdesk).
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Basic knowledge of MS Office Suite (Word, Excel, PowerPoint).
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Ability to manage multiple platforms simultaneously.
Soft Skills
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Excellent Communication Skills – Clear, concise, and polite verbal and written communication.
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Problem-Solving Ability – Identify issues and provide effective solutions quickly.
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Empathy & Patience – Understand customer concerns and maintain professionalism.
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Time Management – Handle multiple tasks without compromising quality.
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Team Collaboration – Work effectively with colleagues and other departments.
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Adaptability – Adjust to changing customer needs and processes.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, 12th Pass (HSE), Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
Mumbai 
0 to 3 Years 
Salary not disclosed 
12th Pass (HSE)
Mumbai
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Mumbai
0 to 3 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Mumbai
0 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 12th Pass (HSE)
Mumbai
0.6 to 3+ Years
Salary not disclosed
B.Com
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, LLB
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, LLB
Mumbai
Freshers
Salary not disclosed
BA, 12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, LLB
Mumbai, Nagpur
Freshers
Salary not disclosed
B.Com, BE/B.Tech
Mumbai, Navi Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BCA, BSc
Delhi, Mumbai, Jaipur
Freshers
Salary not disclosed
12th Pass (HSE)
Gurgaon, Mumbai, Pune
3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, 10th Pass (SSC), 12th Pass (HSE)
Mumbai
0 to 3 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, LLB
Mumbai
0 to 2 Years
Salary not disclosed
Diploma, BA, 12th Pass (HSE)
Gurgaon, Mumbai, Chennai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Mumbai
0 to 2 Years
Salary not disclosed
12th Pass (HSE)
Mumbai
1 to 2 Years
Salary not disclosed
B.Com
Mumbai
0 to 0.6 Years
Salary not disclosed
B.Com 
