Customer Service Executive Jobs Opening in LY Softwares at Kalamassery, Kochi
Job Description
Job Summary
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
We are seeking a proactive and customer-focused Customer Service Executive for our Sales Process. The role involves handling inbound and outbound communications with potential customers, generating leads, explaining products/services, and converting inquiries into successful sales. The ideal candidate should be persuasive, confident, and committed to providing excellent customer service throughout the sales journey. Also We are Hiring Interns.
Key Responsibilities
•Communicate with prospective customers through calls, emails, or chat to understand their needs and recommend suitable products/services.
•Handle leads and follow up on inquiries to close sales effectively.
•Handle objections and provide accurate information to convert prospects into customers.
•Maintain a deep understanding of product knowledge to assist customers and upsell/cross-sell when appropriate.
•Document customer interactions and sales outcomes in CRM systems.
•Provide demo to potential users.
•Collaborate with internal departments to ensure smooth order processing and customer satisfaction.
Requirements
Education: High School Diploma or equivalent (Bachelor’s degree preferred).
Experience: 0–2 years of experience in telesales, telecalling, or a customer service role with sales responsibilities.
Skills:
•Excellent communication and interpersonal skills.
•Persuasive and goal-oriented approach.
•Proficiency in using CRM tools and MS Office.
•Strong negotiation and problem-solving abilities.
•Ability to handle multiple calls and tasks efficiently.
•Fluency in multiple languages is a plus.
Working Hours : day shifts – 9.45 AM to 6.45 PM
Benefits
•Attractive salary with sales incentives and bonuses.
•Opportunity to grow in a target-driven environment.
•Supportive training and mentorship programs.
•Positive work culture with regular rewards and recognition.
•For interns, we will provide incentives and a certificate upon completion
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
Who can apply Freshers and Experienced (0 to 2 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2696942
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Kalamassery
State Kerala
Country India
About Company
LY Softwares
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