Customer Service Executive Jobs Opening in MORLAS INTERNATIONAL PVT LTD at Hitech City, Hyderabad

Customer Service Executive

MORLAS INTERNATIONAL PVT LTD

0 Years

20000 - 30000 Monthly

Expired

Posted: 27 Oct 23

Job Description

Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our database in a comprehensible way

Minimum Requirement:

Good Communication Skills
Good Problem-solving skills over the call
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
High energy level
Discipline, Positive Attitude & Punctuality

More information about this Customer Service Executive Job

Please go through the below FAQs to get all answers related to the given Customer Service Executive job

What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, B.Com, BA, BBA/BBM, BCA, BSc, CS, MSc, PG Diploma, BFA, 12th Pass (HSE), BSW, Other Graduate
What are the salary requirements for this job?
- Ans: The salary range is between 20000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Hyderabad.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 10 job openings for Customer Service Executive in our Organisation.