Customer Service Executive Jobs Opening in MVD Commercial Kitchen Equipment at Najafgarh, Delhi
Job Description
Position Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. The primary responsibility of this role is to interact with customers, understand their queries, provide effective solutions, and ensure a positive customer experience at all times.
As the first point of contact for customers, you will be responsible for resolving complaints, assisting with inquiries, guiding clients through products or services, and maintaining customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service.
Key Responsibilities
1. Customer Interaction & Support
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Answer incoming calls, emails, and chat inquiries promptly and professionally.
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Understand customer needs, complaints, or queries and provide accurate information.
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Offer appropriate solutions, troubleshooting steps, and service-related assistance.
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Maintain a friendly, empathetic, and polite tone while communicating with customers.
2. Query Resolution & Complaint Handling
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Handle escalations and customer grievances with patience and professionalism.
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Ensure proper follow-up on unresolved issues until complete resolution.
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Coordinate with internal teams such as technical support, billing, or operations to resolve complex problems.
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Document customer concerns and actions taken in the system for future reference.
3. Product & Service Knowledge
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Develop an in-depth understanding of the company’s products, services, and policies.
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Explain product features, offers, and benefits to customers clearly.
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Assist customers in choosing the right product or service based on their requirements.
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Stay updated on new launches, promotions, and company updates to handle queries effectively.
4. Customer Relationship Management
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Build and maintain strong, long-term customer relationships.
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Follow up with customers to ensure satisfaction after issue resolution.
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Take customer feedback to identify areas of improvement and service enhancement.
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Contribute to customer retention and loyalty programs.
5. Reporting & Documentation
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Accurately log all customer interactions, complaints, and resolutions in the CRM system.
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Maintain daily reports regarding call volumes, issue types, and service performance.
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Share recurring issues and customer insights with the management team.
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Help in improving customer support processes through reporting and analysis.
6. Team Collaboration
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Work closely with team members and supervisors to achieve departmental goals.
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Share customer insights with other departments to improve products and services.
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Support new team members through mentoring and knowledge sharing.
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Actively participate in team meetings, training sessions, and workshops.
Required Skills & Competencies
1. Technical Skills
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Basic computer literacy and proficiency in MS Office tools.
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Experience using Customer Relationship Management (CRM) software preferred.
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Ability to manage multiple communication channels (phone, email, live chat).
2. Communication Skills
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Excellent verbal and written communication in English and local language(s).
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Ability to listen actively and empathize with customers.
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Strong interpersonal skills for handling challenging situations with professionalism.
3. Problem-Solving & Decision-Making
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Analytical approach to identify the root cause of customer issues.
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Ability to provide quick, effective, and practical solutions.
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Confidence in making decisions to improve customer satisfaction.
4. Personal Attributes
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Friendly, approachable, and customer-centric attitude.
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Patience to handle repetitive queries and difficult customers.
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Self-motivated, disciplined, and goal-oriented.
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Willingness to work in a fast-paced, high-pressure environment.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
Job Particulars
About Company
Delhi, Gurgaon, Pune 
0 to 1 Years 
Salary not disclosed 
B.Com, B.Pharm, BA, BBA/BBM, BE/B.Tech, BEd, BSc
Delhi, Noida
Freshers
Salary not disclosed
BA(Political Science)
Delhi
Freshers
Salary not disclosed
Any Graduate
Delhi
1 to 3+ Years
Salary not disclosed
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Delhi
Freshers
Salary not disclosed
BE/B.Tech
Delhi
Freshers
Salary not disclosed
BSc
Delhi
Freshers
Salary not disclosed
Diploma, BCA, BE/B.Tech
Delhi
Freshers
Salary not disclosed
Any Graduate
Delhi, Gurgaon, Chennai
3 to 3+ Years
Salary not disclosed
12th Pass (HSE)
Delhi, Ahmedabad, Gurgaon
Freshers
Salary not disclosed
12th Pass (HSE)
Delhi
3 to 3+ Years
Salary not disclosed
BE/B.Tech, ME/M.Tech
Delhi
0 to 0.6 Years
Salary not disclosed
10th Pass (SSC) 
