Customer Service Executive Jobs Opening in NA at Andheri East, Mumbai
Job Description
About us
We are 70+ member strong agri-tech startup, trying to build breakthrough technology products
for the backbone of this country - the farmers. We have the backing of the giant - Mahindra &
Mahindra, who is our strategic investor and have backed us through a recent Series C investment.
Our Flagship Product is the Krishe Smart kit (Also known as Simha Kit), which is an IoT-based offering
for tractor owners, more specifically the 'Rental Entrepreneurs' (RE) who rent out their tractor as a
means to earn income. Over the last 2 years, we have created a 20,000+ strong user base which is the biggest Agri-telematics deployment in India.
Responsibilities:
• Familiarize yourself with our product and service offerings to provide accurate information to
customers.
• Initiate recharge sales by contacting existing customers via phone and promoting the
benefits of our recharge services.
• Listen attentively to customers, understand their concerns, and provide appropriate
solutions or escalate to the relevant department for further assistance.
• Achieve monthly and daily Recharge sales targets to contribute to the team's overall success.
• Maintain accurate records of customer interactions and update the customer database
accordingly.
• Stay updated with industry trends, competitor offerings, and market dynamics to effectively
address customer inquiries and concerns.
• Collaborate with other team members and departments to ensure a seamless customer
experience.
Requirements and skills
• Fluency in Hindi, Marathi, Kannada, and Telugu (both verbal and written) to effectively
communicate with customers.
• Proven experience in sales, preferably in a customer service or call center environment.
• Strong communication skills, with the ability to listen actively and provide clear and concise
information to customers.
• Excellent problem-solving skills to address customer issues and find suitable resolutions.
• Ability to work in a target-driven environment and meet monthly and daily Recharge sales
goals.
• Strong organizational skills to maintain accurate customer records and handle multiple tasks
efficiently.
• Flexibility to adapt to changing business needs and work schedules.
• Positive attitude, self-motivated, and a team player.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, MCA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
