Customer Service Executive Jobs Opening in Navir Counsultants at Matunga, Mumbai
Customer Service Executive
Job Description
Job Title: Customer Service Executive
Client Company Name: Akzonobel (Premium)
Job Responsibilities:
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Handle customer queries (lingual communication)
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Maintain service quality
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Follow call and process guidelines
Location: Ghansoli, MBP
Salary: ₹13,000 in hand
Eligibility:
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Gender: Female candidates only
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Qualification: HSC / Graduate
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Experience: Fresher / Experienced
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Communication: Average, Lingual candidates preferred
Working Days: 6 days
Week Off: Rotational
Shift Timing: 9 AM – 8 PM (Any 9-hour shift)
Key Responsibilities:
1. Customer Interaction
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Respond promptly to customer inquiries via phone, email, live chat, or in-person.
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Actively listen to customers, understand their concerns, and provide accurate information and solutions.
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Build strong, positive relationships with customers to enhance loyalty and satisfaction.
2. Issue Resolution
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Identify customer problems and take ownership of resolving them efficiently.
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Provide support related to orders, services, returns, product usage, payments, or technical issues.
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Escalate complex or unresolved problems to the appropriate department or senior staff while keeping the customer informed.
3. Product and Service Knowledge
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Gain in-depth knowledge of company products, services, policies, and procedures.
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Stay updated with any changes in product features, pricing, or company policies.
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Offer accurate guidance to customers regarding product selection, features, and after-sales service.
4. Order and Complaint Management
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Process orders, modifications, returns, refunds, and exchanges in a timely manner.
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Record and manage customer complaints or service issues and ensure they are addressed satisfactorily.
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Track and follow up on open customer requests and ensure closure within defined timelines.
5. CRM and Documentation
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Maintain detailed and accurate records of customer interactions using CRM software or ticketing systems (e.g., Salesforce, Zendesk, Freshdesk).
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Prepare reports and summaries of customer feedback and issues for management review.
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Ensure all customer service activities are compliant with organizational standards and policies.
6. Quality and Efficiency
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Strive to meet or exceed key performance indicators (KPIs) such as response time, resolution time, customer satisfaction (CSAT), and first contact resolution (FCR).
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Participate in training sessions and team meetings to continuously improve knowledge and performance.
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Suggest process improvements to enhance customer experience and team efficiency.
More information about this Customer Service Executive Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive job
- What are the job requirements to apply for this Customer Service Executive job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 Monthly. The Salary will depend on the interview. This Customer Service Executive is a Full Time in Mumbai.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive position?
- Ans: There are immediate 1 job openings for Customer Service Executive in our Organisation.
