Customer Service Executive (Non-voice), Customer Service Executive (Voice) Jobs Opening in Cognizant Technology Solutions India Pvt Ltd at Telangana
Customer support
organization.
Job Description
ob Title: Customer Support Executive (Fresher)
Job Description:
We are looking for enthusiastic freshers to join our Customer Support team. The role involves assisting customers with their queries and issues through chat, email, and phone. You will be responsible for providing accurate information, resolving basic concerns, and ensuring a positive customer experience. Training will be provided.
Key Responsibilities:
Handle customer queries via call, chat, and email
Provide timely and effective solutions
Maintain clear records of customer interactions
Escalate complex issues to the relevant team
Follow company support processes and guidelines
Requirements:
Excellent communication skills (English + basic computer knowledge)
Customer-focused attitude and willingness to learn
Freshers are welcome
Shift Details:
24/7 rotational shifts with rotational weekly offs
Perks:
Training provided
Growth opportunities
Friendly work environment