Customer Service Executive / Senior Executive/chat Jobs in Delhi - HCL Technologies Limited
Customer Service Executive / Senior Executive/chat
HCL Technologies Limited
Expired
Posted: 10 Mar 20
Job Description
Greetings from HCL!!
We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Customer service Rep/Sr. Customer Service Rep in a International US Live Chat process.
Process: International Chat Process
Designation : Customer Service Executive /Sr. Customer Service Executive
Job Description :
Roles & Responsibilities:
Shift Window: 10 hrs (US Shifts)
5 days Working.
Qualification Required:
Skills Required:
Benefits & Compensation:
We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Customer service Rep/Sr. Customer Service Rep in a International US Live Chat process.
Process: International Chat Process
Designation : Customer Service Executive /Sr. Customer Service Executive
Job Description :
Roles & Responsibilities:
- Registration & Scheduling for client examinations.
- Handling and solving Customer problems through inbound phone while assessing client specific tools and knowledge base
- Follow escalation procedures for issues uncontrollable at CSR level.
- Updating different trackers like End User complaint tracker etc.
- Implementing feedback given during monitoring sessions by PICs / Team Leads
- Appropriate documentation on client CRM
- Ensuring data security - proprietary data of customers
- Meeting SLAs & maintaining Quality Standards.
Shift Window: 10 hrs (US Shifts)
5 days Working.
Qualification Required:
- Any Undergraduate/Graduate can apply.
- Candidate's with Minimum 6 Months of experience in International live chat are eligible.
- Freshers with Good Grammer and good typing skills are also eligible.
Skills Required:
- Good Typing Skills ( Gross Speed 30 wpm with 90% accuracy).
- Good command in verbal and written English.
- Excellent written communication skills.
- Good comprehension and correct grammar skills
- Excellent computer/ internet navigation skills.
Benefits & Compensation:
- Compensation Best in the industry.
- Home pick and drop office cabs available.
- Opportunity for fast track career growth.
- International standard facility.
- Recreational activities and cultural programs.
- ATM and Concierge available within premises.
All candidates should carry resume & 1 passport size photograph.
Education
- UG : Any Graduate in Any Specialization, Graduation Not Required
- PG : Post Graduation Not Required, Any Postgraduate in Any Specialization
- Doctorate : Any Doctorate in Any Specialization, Doctorate Not Required
Job Particulars
Role others
Education Other Course
Who can apply Freshers and Experienced (0 to 5 Years )
Hiring Process Walk - In
Employment TypeFull Time
Job Id885181
Job Category Others
Locality Address
State Delhi
Country India
About Company
HCL Technologies Limited
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