Customer Service Executive : Voice Jobs in Indore - HGS
Customer Service Executive Voice
HGS
Expired
Posted: 22 Aug 19
Job Description
Customer Service Executive : Voice
Job Code : HGS/121
Location: Bangalore, Chennai, Durgapur, Guntur, Hyderabad, Indore, Mangalore, Mumbai, Mysore, Nagercoil, Pune, Raipur
Roles and Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
- Determines requirements by working with customers.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Education & Experience:
- Under Graduates/Graduates.
- Fresher 0-12 Months
Desired Skills and Abilities:
- Regional Language Communication Skill.
- Basic Telephone Etiquettes.
- MS Office
- Typing Skills minimum 12 WPM with 60% accuracy & Basic System Navigation Skills.
- Ability to write, read and speak English to suit business needs.
- Decision Making, numerical ability & logical reasoning.
- Customer Focus and Being Attentive.
- Trouble shooting.
- Ability to sell.
Job Particulars
Education Any Graduate, Any Non Graduate
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id677908
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
HGS is a global leader in business process management (BPM) and optimising customer experience. Having been in the business for more than four decades, our operations serve more than 900 of the world’s top brands in nine verticals spread across seven geographies.
A part of the multi-billion dollar conglomerate Hinduja Group, HGS is a global leader in business process management (BPM) and optimising the customer experience lifecycle. We are committed to our mission of enabling our clients to become more competitive every day. Our expertise lies in combining technology-powered services in automation, analytics, and digital with domain expertise focusing on Back-Office processing, Contact Centres and HRO solutions to deliver transformational impact to our clients.
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