Customer Service Executive - Voice / Non-Voice / Email And Chat / Back Office Jobs Opening in Company Name Confidential at Viman Nagar, Pune
Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office
Job Description
Handle customer queries through calls, emails, and chat
Provide accurate information & resolve issues effectively
Maintain proper records and update systems
Ensure excellent customer satisfaction
Minimum 6 months of BPO experience
Good communication skills (written & verbal)
Basic computer knowledge
Ability to work in a team
Required Skills & Competencies
1. Communication Skills
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Excellent verbal and written communication skills.
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Ability to convey information clearly, politely, and professionally.
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Active listening skills to understand customer needs and provide appropriate solutions.
2. Customer Service & Problem-Solving
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Empathetic and patient approach to handling difficult or frustrated customers.
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Strong analytical and problem-solving abilities to resolve customer issues efficiently.
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Ability to prioritize and manage multiple customer interactions simultaneously.
3. Technical & Software Skills
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Familiarity with CRM systems, email platforms, chat tools, and office software.
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Ability to document and maintain accurate records and reports.
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Comfortable navigating internal systems to retrieve and update customer information.
4. Organizational & Time Management Skills
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Ability to manage high-volume calls, emails, or chats without compromising quality.
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Maintain accurate logs and follow-ups to ensure customer satisfaction.
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Effective multitasking to balance voice, non-voice, and back-office responsibilities.
5. Teamwork & Adaptability
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Collaborate effectively with internal teams to resolve customer issues.
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Flexible and adaptable to changing processes, tools, or customer requirements.
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Willingness to learn and upgrade skills through training.
More information about this Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office Job
Please go through the below FAQs to get all answers related to the given Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office job
- What are the job requirements to apply for this Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office job position?
- Ans: A candidate must have a minimum of 06 Months to 1 year experience as an Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office position?
- Ans: There are immediate 1 job openings for Customer Service Executive - Voice / Non-Voice / Email and Chat / Back Office in our Organisation.
