Customer Service Executives Job in Axiotechx Private Limited at Madhapur, Hyderabad

·       Handle customer queries through calls, chats and other support channels.

·       Assist customers with salon selection, booking and appointment-related queries.

·       Help customers understand and use the Stylo platform.

·       Resolve customer complaints and issues in a professional and timely manner.

·       Coordinate with salon partners to resolve booking or appointment-related concerns.

·       Follow up with customers when required and ensure proper resolution.

·       Maintain accurate records of customer interactions and issues.

·       Escalate complex issues to the appropriate internal team.

·       Ensure a positive customer experience at every interaction.

·       Collect and communicate customer feedback to the relevant teams.

·       Maintain professional communication with customers and salon partners.

·       Graduates / MBA freshers with good communication skills.

·       Excellent spoken English and Hindi.

·       Telugu language skills will be an added advantage.

·       Friendly, patient and customer-oriented personality.

·       Good listening and problem-solving skills.

·       Ability to handle customers calmly and professionally.

·       Basic computer and communication skills.

·       Comfortable working in a fast-paced startup environment.

·       Willingness to work 6 days a week.

·       Work with an innovative and growing technology startup.

·       Gain practical experience in Customer Success and Customer Experience.

·       Opportunity to learn about technology-enabled service businesses.

·       Growth opportunities based on performance.

·       Work in a young, energetic and collaborative environment.

1. What are the job requirements to apply for this Customer Service Executives job position?
   
   • Ans: A candidate must have a minimum of 0 to 06 Months year experience as an Customer Service Executives


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: B.Arch, B.Com, B.Pharm, BA, BBA/BBM, BCA, BDS, BE/B.Tech, BEd, BHM, BSc, BVSc, CA, CS, ICWA, LLB, MBBS, B.Design, B.FashionTech, BFA, BAMS, BHMS, B.P.Ed, B.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, BFT, BMS, Other Graduate
   
   
3. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
4. This Customer Service Executives is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
5. How many job vacancies are opening for the Customer Service Executives position?
   
   • Ans: There are immediate 1 job openings for Customer Service Executives in our Organisation.