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To serve as the front line, on-call resource for all customers via phone, email and live chat
Quick and thorough solving of problems for customers any time regarding deliveries, transactions and experience.
To be ready to know our catalog and technology inside and out in order to guide the customer in finding the right products and making them aware of our delivery policies.
Coordinating with other departments like shipping solve customer queries, return requests and other package related issues.
Managing catalog at Marketplaces and updating panels when required.
Value for self-awareness, intellectual honesty, judgment, empathy and positive energy
Job Summary
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