Customer Service Specialist Job in For a Client of TeamLease Services Ltd. at Noida

Key Responsibilities

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner

Troubleshoot product-related issues (smartphones, accessories, software) and provide accurate solutions

Escalate complex technical or service issues to relevant internal teams when necessary

Maintain detailed records of customer interactions and transactions in CRM systems

Ensure customer satisfaction by following up on unresolved issues

Stay up to date with product launches, updates, and policies

Handle complaints with empathy, patience, and a solution-oriented mindset

Meet or exceed KPIs such as response time, resolution rate, and customer satisfaction scores