Customer Service Specialist Job in ONEPLUS TECHNOLOGY INDIA PRIVATE LIMITED at Noida

Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner

Troubleshoot product-related issues (smartphones, accessories, software) and provide accurate solutions

Escalate complex technical or service issues to relevant internal teams when necessary

Maintain detailed records of customer interactions and transactions in CRM systems

Ensure customer satisfaction by following up on unresolved issues

Stay up to date with product launches, updates, and policies

Handle complaints with empathy, patience, and a solution-oriented mindset