Customer Service - Inbound And Outbound Jobs Opening in Knownshare at Gurgaon-Others, Brookefields, Electronic City, Gurgaon, Bangalore
HOT JOBCustomer Service - Inbound and Outbound
Knownshare
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Posted: 21 May 25
Job Description
Customer Service - Inbound and Outbound
More information about this Customer Service - Inbound and Outbound Job
Please go through the below FAQs to get all answers related to the given Customer Service - Inbound and Outbound job
Language – Good in English with either Kannada, English, Telugu, Tamil, Malayalam
Candidate Profile: Speaking with Customer’s and resolving their queries (Inbound & Outbound)
Candidate Profile: Speaking with Customer’s and resolving their queries (Inbound & Outbound)
Ability and willingness to learn.
Courteous with strong customer service orientation.
Good listening and responding skills.
Good communication & analytical
Qualification – Undergraduate graduate
Experience: Fresher or Experienced Any Shift window -24/7 (Rotational Based on business requirements -only males , Female - Dayshift) Week off – Rotational
Interview module: 3 Rounds ,Screening ,HR and Ops Round
Salary CTC: 18000 to 32000/-Take Home: 17103 to 30000/-
Plus unlimited incentive based on performance
Interview module: 3 Rounds ,Screening ,HR and Ops Round
Salary CTC: 18000 to 32000/-Take Home: 17103 to 30000/-
Plus unlimited incentive based on performance
Send resume to us
Key Responsibilities:
Inbound Call Handling:
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Answer incoming calls promptly and professionally.
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Provide information about products, services, orders, billing, account status, warranties, or company policies.
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Assist customers with complaints, troubleshoot basic technical issues, and escalate unresolved cases to senior staff or departments.
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Use positive language to manage dissatisfied callers and de-escalate tense situations.
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Log all interactions accurately in CRM or ticketing systems.
Outbound Calling:
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Make outbound calls to existing or prospective customers for:
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Follow-ups on queries, support tickets, or service requests.
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Feedback collection and satisfaction surveys.
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Payment or appointment reminders.
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Product promotions, upgrades, or upselling services.
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Clearly communicate offerings and benefits and handle objections calmly and convincingly.
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Maintain call records, outcomes, and lead status in the database or CRM system.
Customer Relationship Management:
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Build rapport with customers and develop long-term relationships.
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Handle repeat callers with familiarity and professionalism.
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Promote a positive brand image and help retain customers by offering personalized service.
Data Entry and Reporting:
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Update customer information, call notes, and ticket resolutions accurately after each interaction.
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Maintain confidentiality and follow data protection regulations during information handling.
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Generate daily/weekly reports on call volumes, customer issues, and resolution rates.
Team Coordination:
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Coordinate with other departments such as technical support, billing, logistics, and sales to ensure quick resolution of customer concerns.
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Attend daily briefings, training sessions, and team meetings as required.
Process Adherence and Improvement:
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Follow standard operating procedures (SOPs) and call handling guidelines.
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Share suggestions for improving call scripts, FAQs, or service processes based on customer feedback and interactions.
More information about this Customer Service - Inbound and Outbound Job
Please go through the below FAQs to get all answers related to the given Customer Service - Inbound and Outbound job
- What are the job requirements to apply for this Customer Service - Inbound and Outbound job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service - Inbound and Outbound
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 17103 and 30000 Monthly. The Salary will depend on the interview. This Customer Service - Inbound and Outbound is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service - Inbound and Outbound is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service - Inbound and Outbound position?
- Ans: There are immediate 1 job openings for Customer Service - Inbound and Outbound in our Organisation.
Job Particulars
Education B.Com, BA, BBA/BBM, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2680450
Job Category BSc/BCA/BBM , Tech Support
Locality Address Brookefields , Electronic City , KR Puram , Whitefield
State Karnataka
Country India
About Company
Knownshare
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