Customer Service - International BPO Voice Process Jobs Opening in Black And White Business Solutions at Bannerghatta Road, Bellandur, Brookefields, Bangalore

Customer Service - International BPO Voice Process

Black And White Business Solutions

0 Years

16000 - 30000 Monthly

Expired

Posted: 13 Jan 23

Job Description

Responsibilities:
Handling the customers inquiry and coordination with Sales.

Handling calls, collecting and updating the database.

Follow-up with customers & managing database of leads allocation

Improvement and quality assurance programs
Help in customer resolving their banking related queries.
Handling the customers calls on telecom related queries.
Trouble Shoot Technical Queries for various clients through voice, chat and email.

Manage large amounts of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Analyzing customer needs and recommending products based on those needs.

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer

interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Required skills:

Good typing Speed.
Good Communication Skill.
Basic Computer Skills
Discipline, Positive Attitude & Punctuality

Salary :
Fresher - up to 16-20k
Experience - up to 22-30k

Shift :US/UK Should be flexible with rotational Shift

Qualification:
10th, 12th, Graduate

Industry: BPO customer service ITES, BPO, KPO, LPO.

Required Experience:
Fresher/1 Year experience in International Call center

Rounds of interview:
HR round
Versant
Operation Round

More information about this Customer Service - International BPO Voice Process Job

Please go through the below FAQs to get all answers related to the given Customer Service - International BPO Voice Process job

What are the job requirements to apply for this Customer Service - International BPO Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service - International BPO Voice Process

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA
What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service - International BPO Voice Process is a Full Time in Bangalore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Customer Service - International BPO Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Customer Service - International BPO Voice Process position?
- Ans: There are immediate 1 job openings for Customer Service - International BPO Voice Process in our Organisation.