Customer Service
Codeyoung
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 18 Nov 21
Job Description
About the internship
Responsibilities :
- Respond to mentor's and reviewer's inquiries in a timely, efficient, and helpful manner through multiple forums and channels, including Zendesk (company's current CRM platform) and Slack.
- Solve student issues, questions, and concerns about their Mentor or project review experience.
- Work with the broader Mentor Ops team to identify systematic issues causing issues for Mentors, Reviewers, and/or students, design and implement simple and effective solutions.
- Analyze student and mentor performance data to identify inefficient and underperforming programs.
Qualifications:
- Any graduate
- Experience in communicating with customers on phone, email, chat or SMS. Experience writing clear and concise emails and other communications for diverse and widespread audiences and engaging with global communities through multiple platforms, such as Slack, Youtube Live, and more.
- Flexibility in using, or learning to use, different methods for tracking and conveying information, Google docs, online chat programs, and email
- Adaptable in a fast-paced, start-up environment, and comfortable developing strong working relationships with colleagues across global offices.
- Empathetic, patient, and compassionate.
- Respond to mentor's and reviewer's inquiries in a timely, efficient, and helpful manner through multiple forums and channels, including Zendesk (company's current CRM platform) and Slack.
- Solve student issues, questions, and concerns about their Mentor or project review experience.
- Work with the broader Mentor Ops team to identify systematic issues causing issues for Mentors, Reviewers, and/or students, design and implement simple and effective solutions.
- Analyze student and mentor performance data to identify inefficient and underperforming programs.
Qualifications:
- Any graduate
- Experience in communicating with customers on phone, email, chat or SMS. Experience writing clear and concise emails and other communications for diverse and widespread audiences and engaging with global communities through multiple platforms, such as Slack, Youtube Live, and more.
- Flexibility in using, or learning to use, different methods for tracking and conveying information, Google docs, online chat programs, and email
- Adaptable in a fast-paced, start-up environment, and comfortable developing strong working relationships with colleagues across global offices.
- Empathetic, patient, and compassionate.
Who can apply
Only those candidates can apply who:
are available for full time (in-office) internship
have relevant skills and interests
Perks
Additional Information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 3 to 4 Lac/annum
Number of openings
2
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1350310
Job Category Diploma , Tech Support
Locality Address
State Karnataka
Country India
About Company
Codeyoung
We are an online tutoring service for school students to teach them technologies like web development, scratch, and data science. Started by two passionate and visionary IIT graduates, with the vision to make every kid in the world to be problem solvers, creative leaders, and innovators for the future. Our aim is to channelize and give purpose to the inquisitive and creative young minds by helping them discover and understand technology in the most organic manner while also being active contributors in developing technology than just being passive consumers. We offer coding courses to kids from class 1st - class 10th. Each module has a tangible project and the child is always actively -building- rather than passively learning. We want every kid in the world to code!
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