Customer Service Jobs in Bangalore - Jupiter

Customer Service

Jupiter

2 Years

Not disclosed

Expired

Posted: 16 Dec 20

Job Description

At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users.

To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank.

Join us if you wish to build the bank of the future!

We are looking for a Customer Service Executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Supporting end customers via various communication channels including - mails, live chat, social media and on calls.
Identify and assess customersâ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions as per agreed communication guidelines and defined policies.

Required Skills

Excellent written and verbal communication skills.
Exemplary people and communications skills.
Strong foundation in CRM systems and practices.
Minimum 2 years of experience working with Customer Success programs Empathetic, friendly, approachable, and a team player with a learning and forward-thinking mindset.
Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
Any Graduate.
Willing to work 5-6 days a week.

Why join Jupiter?

We have the right team that has built successful payments and banking businesses in the past, including our founder: Jitendra Gupta
The market is huge and ready for disruption. The youth deserves and appreciates a better UX than the one provided by existing banks.
The banking infrastructure is transforming rapidly, and the banking APIs are more open than ever.