Freshersworld does not charge any amount for job placement. Beware of fraudsters who ask you to pay on the pretext of giving a job. Know More

Post A Job

Customer Service Jobs in Bangalore - Jupiter

Customer Service

Jupiter
Expired

Posted: 16 Dec 20

Job Description

At Jupiter, we are building a new age personalized mobile-first, AI-based digital bank. We are a fast-paced tech startup that relentlessly innovates each day to make banking more accessible and transparent for our users.

To help us grow, we are looking at awesome team-players to join us and contribute towards building a community first digital bank.

Join us if you wish to build the bank of the future!

We are looking for a Customer Service Executive who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities
  • Supporting end customers via various communication channels including - mailslive chatsocial media and on calls.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Keep records of customer interactions as per agreed communication guidelines and defined policies.

Required Skills
  • Excellent written and verbal communication skills.
  • Exemplary people and communications skills.
  • Strong foundation in CRM systems and practices.
  • Minimum 2 years of experience working with Customer Success programs Empathetic, friendly, approachable, and a team player with a learning and forward-thinking mindset.
  • Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
  • Any Graduate.
  • Willing to work 5-6 days a week.

Why join Jupiter?
  • We have the right team that has built successful payments and banking businesses in the past, including our founder: Jitendra Gupta
  • The market is huge and ready for disruption. The youth deserves and appreciates a better UX than the one provided by existing banks.
  • The banking infrastructure is transforming rapidly, and the banking APIs are more open than ever.

Job Particulars

Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1067841
Locality Address
Country India

About Company

Jupiter
Jobs By Location
Job & career videos
scroll-icon scroll-icon
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
scroll-icon youtube-img
ARE YOU A FRESHER? REGISTER NOW
Looking for your first Dream Job?
Update Resume
Upload Resume