Customer Service Jobs in Bangalore - Jupiter

Jupiter - Job Details

• Supporting end customers via various communication channels including - mails, live chat, social media and on calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions as per agreed communication guidelines and defined policies.
  
  

• Excellent written and verbal communication skills.
• Exemplary people and communications skills.
• Strong foundation in CRM systems and practices.
• Minimum 2 years of experience working with Customer Success programs Empathetic, friendly, approachable, and a team player with a learning and forward-thinking mindset.
• Creating delightful customer relationships which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
• Any Graduate.
• Willing to work 5-6 days a week.
  
  

• We have the right team that has built successful payments and banking businesses in the past, including our founder: Jitendra Gupta
• The market is huge and ready for disruption. The youth deserves and appreciates a better UX than the one provided by existing banks.
• The banking infrastructure is transforming rapidly, and the banking APIs are more open than ever.

About Jupiter