Customer Service Jobs in Gurgaon - CollegeSearch
Job Description
- Excellent written and oral Communication Skills
- Internet Research & Analytical Skills
- Knowledge of MS Office (Word, Excel, PowerPoint)
- Ability to work in Dynamic and Challenging environment
- Customer Service Skills: Planning, Product Knowledge, Problem Solving & Decision Making
- Ability to Create and Present high quality Reports
Key Functions:
- Ascertain and verify user and applicant information received via online form
- Conduct research to check user authenticity
- Follow up on call and email with client colleges and universities
- Capture specific information based on client guidelines
- Regularly update internal sheets and maintain quality guidelines
- Understand, evaluate and respond to queries over call and email
- Streamline communication between applicants and colleges to ensure smooth admission process
- Ensure the services provided to clients are timely and precise according to business needs while meeting the company's quality standards
- Provide weekly reports to business team about reachable & verified applications
Job Particulars
About Company
CollegeSearch is the country's
largest education platform used by over 5 million students and 6000 colleges.
Over the past year, a total of 450,000 college applications were processed via
CollegeSearch and the company's clients include over 150 colleges and
universities in 16 states across India. CollegeSearch has maintained an
industry-best revenue growth over the past 8 quarters and also leads
competition on engagement metrics such as time on site, bounce & pageviews
per user.
In 2014, IndiaCollegeSearch (since rebranded to CollegeSearch.in) became the
first Indian company in the education space to be awarded the prestigious Top
100 Fast Growing Companies in Asia award by Red Herring, following other Indian
companies like Naukri, Makemytrip (both 2006) and Snapdeal (2011). Economic
Times chose CollegeSearch as one of the top 15 startups in India for 2015.
