Customer Service Jobs in Hyderabad - Swedish ME Steel Private Limited
Customer Service
Swedish ME Steel Private Limited
Expired
Posted: 08 Jul 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Serve as the first point of contact for all sales-related activities by responding to all phone and email inquiries in a timely and efficient manner
2. Follow up with generated sales leads
3. Attract potential customers by answering standard product and service questions
4. Prepare all sales-related documents including quotations, invoices, delivery notes, certificates
5. Resolve questions and service issues for customers via phone, email, and text
6. Maintain accurate records on all current and potential customers as well as a log of all communications
7. Maintain product inventory report monthly and preparation MIS report
8. Follow up and monitor payments, prepare a statement of accounts for customers, coordinate with field sales on collection
9. Prepare product or service reports by collecting and analyzing customer information
10. Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered
11. Identify and report customer concerns to the regional sales engineer for further action
12. Handle weekly planning sessions with field sales and logistics
13. Take on a variety of projects with fellow team members and complete them successfully
14. Resolve all inbound and outbound support requests per established guidelines
15. Conduct all business within the scope of Swedish ME Steel company policies & procedures
1. Serve as the first point of contact for all sales-related activities by responding to all phone and email inquiries in a timely and efficient manner
2. Follow up with generated sales leads
3. Attract potential customers by answering standard product and service questions
4. Prepare all sales-related documents including quotations, invoices, delivery notes, certificates
5. Resolve questions and service issues for customers via phone, email, and text
6. Maintain accurate records on all current and potential customers as well as a log of all communications
7. Maintain product inventory report monthly and preparation MIS report
8. Follow up and monitor payments, prepare a statement of accounts for customers, coordinate with field sales on collection
9. Prepare product or service reports by collecting and analyzing customer information
10. Conduct feedback calls in a timely and professional manner to ascertain the customer's experience with Swedish ME Steel and the products offered
11. Identify and report customer concerns to the regional sales engineer for further action
12. Handle weekly planning sessions with field sales and logistics
13. Take on a variety of projects with fellow team members and complete them successfully
14. Resolve all inbound and outbound support requests per established guidelines
15. Conduct all business within the scope of Swedish ME Steel company policies & procedures
Skill(s) required
Learn these skills on Internshala Trainings
Learn Email Marketing
Learn MS-Excel
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 7th Jul'21 and 11th Aug'21
3. are available for duration of 3 months
4. are from Vijayanagar, Bangalore and neighboring cities
5. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
1
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1249534
Job Category Tech Support
Locality Address
State Telangana
Country India
About Company
Swedish ME Steel Private Limited
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