Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Work on overseeing the customer service process
2. Work on resolving customer complaints, timely follow-ups when required, manage a database of all transactions and interactions
3. Create policies and procedures for tracking the pick-up of samples, keeping the track of all reports
4. Work on planning the training and standardization of service delivery
5. Work on possessing excellent product knowledge to enhance customer support
6. Work on escalating unresolved queries to respective departments for accurate redressal
1. Work on overseeing the customer service process
2. Work on resolving customer complaints, timely follow-ups when required, manage a database of all transactions and interactions
3. Create policies and procedures for tracking the pick-up of samples, keeping the track of all reports
4. Work on planning the training and standardization of service delivery
5. Work on possessing excellent product knowledge to enhance customer support
6. Work on escalating unresolved queries to respective departments for accurate redressal
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 14th Sep'20 and 19th Oct'20
3. are available for duration of 6 months
4. are from Mumbai and neighboring cities
5. have relevant skills and interests
Other requirements
1. Must be a graduate
2. Must have good listening and problem-solving skills
3. Must have good interpersonal skills (knowledge of conflict resolution technique preferred)
4. Must have knowledge of CRM system and basic computer skills
Perks
Additional Information
A growing, unique, premium preventive diagnostic center conceptualized, owned, and managed by many consultant pathologist and microbiologist requires a customer service executive who has excellent communication and interpersonal skills.
Number of openings-2
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1000814
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
LabWorld Plus is a unique, premium preventive diagnostic center conceptualized, owned & managed by leading pathologists. We guarantee fast & accurate services under the supervision of experts. It is a round-the-clock well-equipped state-of-the-art laboratory facility with fully automated world-class equipment. We want to be a strong and independent company. This long term focus guides all of the decisions we make. We are creating a team that has the aptitude to think of ideas and can quickly drive them into reality. We want people who dare to make extraordinary steps and take risks in their lives to be different and to be inspired. We want only team players who respect others, be trusted and open, someone who can embrace our culture, expand our dreams, create a team that sets an example of accomplishments and work towards making something big.
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