Customer Service Jobs in Mumbai - YDigital
Job Description
About YDigital
YDigital is a top-rated digital marketing company situated in Mumbai. Over the years, we have worked with Fortune 500s and brand-new startups. We help ambitious businesses like yours generate more profits by building awareness, driving web traffic, connecting with customers, and growing overall sales.
About the internship
Selected intern's day-to-day responsibilities include:
1. Generate sales leads
2. Work on documenting customer interactions accurately
3. Resolve questions and service issues for customers via phone, email, and text
4. Resolve all inbound and outbound support requests per established guidelines
5. Assist with placement of orders, refunds, or exchanges
1. Generate sales leads
2. Work on documenting customer interactions accurately
3. Resolve questions and service issues for customers via phone, email, and text
4. Resolve all inbound and outbound support requests per established guidelines
5. Assist with placement of orders, refunds, or exchanges
Skill(s) required
Learn these skills on Internshala Trainings
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 31st Aug'20 and 5th Oct'20
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Other requirements
1. Candidate should possess excellent oral and written communication skills
2. Proven customer support experience
3. Strong phone contact handling skills and active listening
4. Familiarity with CRM systems and practices
5. Comfortable using computers
6. Ability to stay calm when customers are stressed or upset
Perks
Additional Information
Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of Rs. 2 to 3 Lac/annum
Number of openings
3
Job Particulars
Role others
Education Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1040060
Job Category Others
Locality Address
State Maharashtra
Country India
About Company
YDigital
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