CUSTOMER SERVICE Jobs in Navi Mumbai - Home credit India finance pvt ltd

CUSTOMER SERVICE

Home credit India finance pvt ltd

0 Years

6000 - 7600 Monthly

Expired

Posted: 28 Apr 17

Handle clients' complaints, questions and inquiries concerning billing, products, equipment, claims, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call
Deal with business transactions associated with new customer account activation on the terminal of the computer
Provide alternative solutions with an aim to retain the customer's business
Make financial decisions in order to manage customer accounts and collect or protect revenues
Communicate and confer with customers by using various web based tools
Work in single or multiple skill sets or queues over different channels of customer contact
Use mechanized systems to handle customer request and organize as well as complete service orders
Keep track of the improvement in the customer retention through programs and provided services
Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients
Stay updated with the knowledge of each service, product and promotion