Customer Service Jobs Opening in Black And White Business Solutions at Bannerghatta Road, Bellandur, Brookefields, Bangalore
Job Description
Manage large amounts of incoming calls
More information about this Customer Service Job
Please go through the below FAQs to get all answers related to the given Customer Service job
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Analyzing customer needs and recommending products based on those needs.
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Handling the customers inquiry and coordination with Sales. Handling calls, collecting and updating the database.
Follow-up with customers & managing database of leads allocation
Improvement and quality assurance programs
Help in customer resolving their banking related queries.
Handling the customers calls on telecom related queries.
Trouble Shoot Technical Queries for various clients through voice, chat and email.
Help in customer resolving their banking related queries.
Handling the customers calls on telecom related queries.
Trouble Shoot Technical Queries for various clients through voice, chat and email.
Required skills:
- Good typing Speed.
- Good Communication Skill.
- Basic Computer Skills
- Discipline, Positive Attitude & Punctuality
Salary :
Fresher - up to 16-20k
Experience - up to 22-30k
Fresher - up to 16-20k
Experience - up to 22-30k
Shift : US/UK Should be flexible with rotational Shift
Qualification:
Graduate, Postgraduate
Graduate, Postgraduate
Industry: BPO customer service ITES, BPO, KPO, LPO.
Required Experience:
Fresher/1 Year experience in International Call center
Fresher/1 Year experience in International Call center
Rounds of interview:
HR round
Versant
Operation Round
HR round
Versant
Operation Round
More information about this Customer Service Job
Please go through the below FAQs to get all answers related to the given Customer Service job
- What are the job requirements to apply for this Customer Service job position?
- Ans: A candidate must have a minimum of fresher as an Customer Service
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc
- What are the salary requirements for this job?
- Ans: The salary range is between 16000 and 30000 Monthly. The Salary will depend on the interview. This Customer Service is a Full Time in Bangalore.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Customer Service is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Customer Service position?
- Ans: There are immediate 1 job openings for Customer Service in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1674064
Job Category Tech Support
Locality Address Bannerghatta Road , Bellandur , Brookefields , Indiranagar , Nagawara
State Karnataka
Country India
About Company
Black And White Business Solutions
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