Customer Service Manager Jobs in Mumbainavi mumbai - ICICI Lombard General Insurance Company Limited
Customer Service Manager
ICICI Lombard General Insurance Company Limited
0 to 3 Years 
175000 - 250000 
Other Course Expired
Posted: 11 Oct 19
Job Description
1. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards.
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
2. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
3. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
4. Ability to understand and handle irate customers
5. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
6. Ability to achieve stretched targets and able to manage the organization standards
7. Maintain Superior quality service by following organization standards
Job Particulars
Role others
Education Other Course
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Walk - In
Employment TypeFull Time
Job Id723527
Job Category Others
Locality Address
State Anywhere in India
Country India
About Company
ICICI Lombard General Insurance Company Limited
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