Customer Service Manager Job in Talento aviation service pvt ltd at AJC Bose Road, Alipore, Ballygunge, Kolkata

A Customer Service Manager, also known as a customer service manager, ensures that the customers of a company are satisfied. Their role is to provide superb customer service by leading and motivating the customer service team, developing loyalty programs, and creating customer satisfaction goals.

Supervising day-to-day operations in the customer service department.

Responding to customer service issues in a timely manner.

Creating effective customer service procedures, policies, and standards.

Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.

Implementing an effective customer loyalty program.

Maintaining accurate records and documenting all customer service activities and discussions.